When Can I Start Using Lilo Premium Seasoning Powder?
How Much Lilo Ikan bilis or Mushroom Powder Should I Use?
1/2 to 1 tsp to one serving of porridge, rice, pasta or meat as a guide. Taste to test and add more if its not enough.
Is it Salty ?
The Ikan Bilis has been soaked and washed before baking and grinding to reduce the salt content as ikan bilis are naturally salty when we purchase it in the market. It is therefore fragrant and not salty! You can refer to our nutritional Panel Information for more information on sodium content.
Storage & Shelf Life
12 Months and to be kept refrigerated in fridge.. Keep it cool and dry. Use a clean and dry spoon to scoop the powder to avoid contamination. Shelf life is only a guide with proper storage and usage.
Any MSG, Preservative Or Salt Added ?
NO, absolutely nothing added at all during our process.
Is The Container Safe To Store Powder ?
The container are air tight, recyclable and food grade.
How Often Should I Use Lilo Premium Ikan Bilis ?
LILO packed with goodness is specially created to enhance the flavour of food for our love ones as well as to provide additional nutrients. It can be consumed everyday!
How Long Can One Bottle Of Lilo Ikan Bilis Last?
Depending on usage, one bottle of Lilo is 50 grams. One tsp is about 1-2grams. So it will depend on your frequency of usage and amount per usage.
Ikan Bilis (Anchovies) Can Consumed By Everyone ?
Ikan Bilis suitable almost everyone, except seafood allergies. From 6 months old baby to your love ones. LILO are premium Ikan Bilis (Anchovies) selection, without entrails and guts were used, but with bones intact which is a good source of calcium. Just 100% Ikan Bilis goodness and nothing else!
Why did the powders not dissolve fully?
As our food powders are made from 100% ingredients, grinded and sieved into fine powders, it is normal to have sediments. To get best results, can stir in hot food or boiling water.
Why did the powders coagulate after awhile?
As our food powders are made from 100% ingredients and no anti-coagulants were added in the process. it is normal that some of our powders coagulate after sometime. As long as it is kept cool and dry in fridge with a clean and dry spoon used on each usage, within the best before date, it is definitely safe for consumption.
The Best Way To Consume Lilo Premium Ikan Bilis ?
Suitable for All Recipes! Sprinkle on serving bowl for convenient, for marinating or cook together with other ingredients
Is Lilo Halal?
We are not certified halal. However, there is strictly no pork or lard in our factory. We strictly process Ikan bilis, Mushroom, Scallop, White Bait and Kombu only.
Courier : S$2.99 (Subsidised rate) (3 - 5 working days to reach your letterbox)
Self-Collection : No Self Collection. For Urgent Orders, you can purchase Lilo from our local retailers.
- $9.90 Flat International Shipping worldwide for purchases $80 & above of ala carte products (excluding promotional products)
- FREE International shipping for purchases $200 & above of ala carte products (excluding promotional products)
You can now order online at www.lilo.com.sg. System will auto generate the overseas shipping price base on items and delivery country of choice.
- Subject to destination countries taxes and import restrictions.
Do You Offer Free Delivery? (Local)
Free Courier will be provided for online orders $50 and above. Pls note that Lilo will not be liable for Lost Normal Mails.
Missing Item In My Order?
Kindly contact us at firstname.lastname@example.org or contact us using the contact form with your order number and full name, we will resolve the issue for you as quickly as we can.
How To Place An Order?
LILO offcial website will be THE ONLY platform to place an order, you may simply click and shop on the go!
By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
Click on the “LOGIN/ SIGN UP” link on the top-right hand corner of the website and fill in the required fields with the relevant information to register an account with us. If you already have a registered account, please log in with your email address and password.
Click on the product, select your desired quantity and click on “ADD TO CART”
If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.
To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.
How Long Is The Order Processing Time ?
Please allow 3-5 working days for preparation of the ikan bilis powder upon full payment made.
How To Send As Gift From Lilo's To My Friends?
You may purchase online add to cart and indicate special remarks if any.
Why Didn’t I Receive A Confirmation Email Upon Successful Order
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and full name, we will re-send your confirmation.
Why I Have Not Received My Item?
All registered parcels come with a tracking number. Your tracking number will be sent to your email or SMS notification. You may visit http://www.singpost.com/track-items to track your parcel.
T & C
Returns And Refunds
We do not have an option for refunds and returns, this is an assurance to all our customers will not get a returned food item.
We will not divulge your personal information, email address, credit card information to any third parties site without your permission, unless you have requested or authorized us to do so. We do not sell your personal information to any third parties site for any reason. Your personal information may however, be shared with third parties to complete a transaction that you have authorized us to do so.
If you have joined our mailing list, you will receive occasional updates with the latest products and special offers from LILO. In addition, you will also have the opportunity to receive such updates and offers from third parties sites that are in collaboration with LILO. All members of LILO have the option of opting out of receiving such updates. You can click on the unsubscribe link sent in the mailers.
A cookie is a small file that is stored on your hard drive. By registering an account with us, your computer will store an identifying cookie by remembering your email add, saving you time each time you log into our store. If you wish to prevent cookies from being stored on your computer, you can change the settings on your browser.
Protecting your security
Your personal information provided by you may be used to conduct appropriate anti-fraud checks. If requested by a credit reference of fraud prevention agency, your personal information may be disclosed.
LILO HEALTH FOOD (S) PTE LTD reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any form of dispute, LILO HEALTH FOOD (S) PTE LTD has the right to the final decision. If you have any clarifications, kindly email us at email@example.com or please contact us using the contact form with your order number and full name, we will revert soonest possible.