FAQ

FAQ

 

PRODUCT

 

When Can I Start Using Lilo Ikan Bilis Powder​?

When the baby starts solids like porridge, it can be added into the porridge for a start for added vitamins and taste. Eg age 6 months onwards. Provided no allergy to fishes.

When Can I Start Using Lilo Mushroom Powder​?

For mushroom it can be added into the porridge for added vitamins and taste. The recommendation is age 8 months and onwards. Provided no allergy to mushroom. 

How Much Lilo Ikan bilis or Mushroom Powder Should I Use?

1/2 to 1 tsp to one serving of porridge, rice, pasta or meat as a guide. Taste to test and add more if its not enough.

Is it Salty ?

The Ikan Bilis has been soaked and washed before baking and grinding to reduce the salt content as ikan bilis are naturally salty when we purchase it in the market. It is therefore fragrant and not salty!  You can refer to our nutritional Panel Information for more information on sodium content.        

 

Storage & Shelf Life

12 Months and to be kept refrigerated in fridge.. Keep it cool and dry. Use a clean and dry spoon to scoop the powder to avoid contamination. Shelf life is only a guide with proper storage and usage.

 

Any MSG, Preservative Or Salt Added ?

NO, Lilo Ikan Bilis are made of 100% pure premium Ikan Bilis with no MSG, preservatives or salt added.

Our Mushroom powder is made of 100% premium Shiitake mushroom with no MSG, preservatives or salt added.  

 

Is The Container Safe To Store Powder ?

The container are air tight, recyclable and food grade.

 

How Often Should I Use Lilo Premium Ikan Bilis ?

LILO packed with goodness of 100% Premium Ikan Bilis (Anchovies) is specially created to enhance the flavour of food for our love ones as well as to provide additional nutrients. It can be consumed everyday!

 

How Long Can One Bottle Of Lilo Ikan Bilis Last?

Depending on usage, one bottle of Lilo Ikan Bilis is 50 grams. One tsp is about 1-2grams. So it will depend on your frequency of usage and amount per usage.

 

Ikan Bilis (Anchovies) Can Consumed By Everyone ?

Ikan Bilis suitable almost everyone, except seafood allergies. From 6 months old baby to your love ones. LILO are premium Ikan Bilis (Anchovies) selection, without entrails and guts were used, but with bones intact which is a good source of calcium. Just 100% Ikan Bilis goodness and nothing else!

 

The Best Way To Consume Lilo Premium Ikan Bilis ?

 

Suitable for All Recipes! Sprinkle on serving bowl for convenient, for marinating or cook together with other ingredients

 

PURCHASE

 

LOCAL Services

Normal Postage : S$2.00 (3 - 5 working days to reach your letterbox)

 Smart Pac : S$3.80 (3 - 5 working days to reach your doorstep)

SmartPac will be deposited into your letterbox if no one is available at doorstep delivery. Postman delivering the SmartPac Domestic product shall sign on the corresponding delivery note as an indication of the completion of Letterbox delivery and it comes with tracking number to trace your delivery status. http://www.singpost.com/track-items

Depending on Singpost, sometimes postal services might take longer than usual to reach you during peak season. If the package has not reach u after 2 weeks from our notice of delivery, pls contact us. It will likely be sent back to us in an event of lost mail as we have included our return address.

Pls note that Lilo will not be responsible for any Lost mails sent via normal mail. Smartpac (Tracked Mail) is strongly recommended.

 

Self-Collection  : No Self Collection. For Urgent Orders, you can purchase Lilo from our local retailers.

 

OVERSEAS Shipping

 Pls Contact Us at 65-90227001 or mamalilo.sg@gmail.com for quote

 

Do You Offer Free Delivery? (Local) 

Normal Postage will be provided for online orders S$30.00 (2 bottles) and above

Smart Pac (with tracking capability) for orders S$60.00 (4 bottles) and above

 

My Parcel MIA

To avoid disappoinment, you can opt to pay $3.80 - Smart Pac for ease of mind. (we are not liable for lost parcels via normal postage hence we strongly encourage you to use postage with tracking capability.)

 

Missing Item In My Order?

Kindly contact us at mamalilo.sg@gmail.com or contact us using the contact form with your order number and full name, we will resolve the issue for you as quickly as we can.

 

HOW

How To Place An Order?

LILO offcial website will be THE ONLY platform to place an order, you may simply click and shop on the go!

 

By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

 

Click on the “LOGIN/ SIGN UP” link on the top-right hand corner of the website and fill in the required fields with the relevant information to register an account with us. If you already have a registered account, please log in with your email address and password.

 

Click on the product, select your desired quantity and click on “ADD TO CART”

If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.

 

To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.​

 

How Long Is The Order Processing Time ?

Please allow 7- 10 working days for preparation of the ikan bilis powder upon payment made as our powders are freshly bake unless otherwise advised.

 

How To Send As Gift From Lilo's To My Friends?

You may purchase online add to cart and indicate special remarks if any.

 

WHY

Why Didn’t I Receive A Confirmation Email Upon Successful Order

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and full name, we will re-send your confirmation.

Why I Have Not Received My Item?

All registered parcels come with a tracking number. Your tracking number will be sent to your email or SMS notification. You may visit http://www.singpost.com/track-items to track your parcel.

 

T & C

Returns And Refunds

We do not have an option for refunds and returns, this is an assurance to all our customers wil not get a returned food item.

Privacy Policy

LILO is committed to protecting the privacy of all our consumers. Our privacy policy intends to provide our consumers with a safe and secure online shopping experience. This privacy policy protects consumers providing information through the website and is not intended to protect business information. By shopping on our store, you agree to collection and use of your information.

Your Privacy
We will not divulge your personal information, email address, credit card information to any third parties site without your permission, unless you have requested or authorized us to do so. We do not sell your personal information to any third parties site for any reason. Your personal information may however, be shared with third parties to complete a transaction that you have authorized us to do so.

Marketing
If you have joined our mailing list, you will receive occasional updates with the latest products and special offers from LILO. In addition, you will also have the opportunity to receive such updates and offers from third parties sites that are in collaboration with LILO. All members of LILO have the option of opting out of receiving such updates. You can click on the unsubscribe link sent in the mailers.

Cookies
A cookie is a small file that is stored on your hard drive. By registering an account with us, your computer will store an identifying cookie by remembering your email add, saving you time each time you log into our store. If you wish to prevent cookies from being stored on your computer, you can change the settings on your browser.

Protecting your security
Your personal information provided by you may be used to conduct appropriate anti-fraud checks. If requested by a credit reference of fraud prevention agency, your personal information may be disclosed.

LILO HEALTH FOOD (S) PTE LTD reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any form of dispute, LILO HEALTH FOOD (S) PTE LTD has the right to the final decision. If you have any clarifications, kindly email us at mamalilo.sg@gmail.com or please contact us using the contact form with your order number and full name, we will revert soonest possible.